Terms of service

Terms of Service

Last Updated: July 2026

Overview

This website is operated by KOVA PM. Throughout these Terms of Service, the terms "we," "us," and "our" refer to KOVA PM.

KOVA PM provides this website, including all information, products, tools, and services available through it, to you, the customer, subject to your acceptance of these Terms of Service.

By accessing our website or purchasing any products from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies referenced on our website.

If you do not agree to these Terms of Service, please do not access or use our website.

1. Online Store Terms

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By using this website, you confirm that you are at least 18 years old or the age of majority in your country of residence.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

2. Products

We aim to ensure that all product descriptions, images, ingredients, nutritional information, and pricing are accurate and up to date.

However:

  • Product packaging may change from time to time.

  • Colours displayed on your screen may differ slightly from the actual product.

  • Product availability may vary.

  • We reserve the right to discontinue or modify any product without prior notice.

We reserve the right to refuse or limit orders where necessary, including where we suspect fraud, misuse, or pricing errors.

3. Health Disclaimer

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on this website is for general informational purposes only and should not be considered medical advice.

Always read the product label before use.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before using our products.

Do not exceed the recommended daily intake.

Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

You are responsible for ensuring that our products are suitable for your individual circumstances and for following all instructions provided on the product packaging. KOVA PM accepts no responsibility for misuse of its products or for use contrary to the recommended directions.

4. Orders

When placing an order, you confirm that:

  • All information provided is accurate and complete.

  • You are authorised to use the chosen payment method.

  • Payment has been successfully authorised.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases of suspected fraud, pricing errors, stock shortages, or other exceptional circumstances.

If we cancel your order after payment has been taken, you will receive a full refund.

5. Pricing

All prices displayed on our website are shown in the selected currency.

Prices, promotions, discounts, shipping charges, and product availability may change without prior notice.

We reserve the right to correct pricing errors at any time.

6. Shipping & Fulfilment

Orders placed through our website are fulfilled by our trusted fulfilment partner, Supliful.

Estimated production and delivery times are provided as guidelines only and are not guaranteed.

We are not responsible for delays caused by customs, courier services, severe weather, public holidays, or events beyond our reasonable control.

Please refer to our Shipping Policy for further information.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund Policy.

By placing an order with KOVA PM, you acknowledge that you have read and accepted our Refund Policy.

8. Intellectual Property

All content available on this website—including our branding, logo, graphics, product images, text, designs, layouts, and other materials—is owned by or licensed to KOVA PM and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any content from this website without our prior written permission.

9. Acceptable Use

You agree not to:

  • Use our website for any unlawful purpose.

  • Attempt to gain unauthorised access to our systems.

  • Introduce viruses, malware, or harmful software.

  • Copy, scrape, or reproduce website content without permission.

  • Interfere with the operation or security of our website.

  • Use our website in any manner that could damage or disrupt our services.

We reserve the right to suspend or terminate access where these Terms are breached.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, security, or practices of third-party websites.

Your use of any third-party website is entirely at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law, KOVA PM shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Nothing within these Terms excludes or limits liability where such liability cannot legally be excluded under the laws of England and Wales.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, legal obligations, or services.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of our website following any updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions regarding these Terms of Service, please contact us:

Email: hello@kovapm.com